Informacje ogólne

If you wish you to register a live trading account, click on the ‘Open an account’ or “Get started” icon on the XBmarkets homepage and follow the steps required to complete the registration process.

Once all the registration steps are completed, login to XBmarkets with your email address and password you have received to your e-mail. Now you have to verify your account, therefore you should upload your documents (e.g., proof or identity and proof of address). You documents shall be verified by our team in the matter of maximum few hours. When your account is fully verified, you can manage your account, download our platforms and deposit your funds.

Please note that the possibility to open an account depends on your country of residence and current location.

Once you logged in into the dashboard, open the Funds menu in the top right corner and go to `Withdraw funds`optiom:

1.     Select the account you wish to withdraw from

2.     Insert the amount and confirm

3.    An e-mail confirming your withdrawal will arrive to your registered e-mail address.

All the withdrawal are being processed within one business day. If you decide to withdraw from an account, where you have open position(s), please note that 20% of your free margin needs to stay in the account in order maintain the position(s).

Please keep in mind that your bank of PSP may apply a charge to your withdrawal transaction(s).

We do not charge any fees for deposits regardless of payment method.

You might be charged by your bank, or the payment service provider (i.e. Skrill, Neteller, Visa, MasterCard etc.).

Excluding the bank transfers, in most cases Deposits are instantly reflected on your trading account. The details regarding our payment methods can be found in the Payment Methods section.

·       Bank Transfers: 3 -7 Working days

·       Direct Banking (Unlimint): Instant for Supported Banks / Up to 3 Working days for the rest

·       e-Wallets: Instant

Withdrawals are processed by XBmarkets within one (1) business day from the withdrawal request.

However the time needed to reflect the funds on your bank account depends on the method used to withdraw funds. The details can be found in our Payment Methods section.

·       Bank Transfer: 3 – 8 working days

·       Direct Banking: 1 – 3 working days

·       Credit/Debit Cards: 3 – 8 working days

·       e-Wallets: Instant (Up to 1 working day)

Our aim is to offer to our clients the best trading conditions available, therefore we cover most payment processing fees. XBmarkets does not charge clients for depositing funds into their accounts.

The same applies to Withdrawals*.

You may incur fees charged by the bank, intermediate institution, or payment service providers (e.g. Skrill, Neteller, etc) depending on which payment methods you have chosen.

The safety of client funds is something that XBmarkets taking very seriously. Based on that, all client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks. This ensures that client funds cannot be used for any other purpose.

Moreover, clients of XBmarkets are protected by the Investor Compensation Fund for Customers of Cypriot Investment Firms (CIFs) which protects customer’s funds and provides compensation up to a specific amount in the case of the company’s insolvency. For more information, please visit CySEC’s website.

XBmarkets endavours to ensure that your personal details are held protected at all times.

Secure servers are in place, encrypted password, need-to-know basis access and many more are in place to safely keep your details.

Nie, balans Twojego konta nie może spaść poniżej zera.

Akcja ta nosi nazwę Ochrona Przed Ujemnym Balansem i jest oferowana wszystkim klientom detalicznym XBmarkets jako obowiązkowy środek ochronny.

Ochrona Przed Ujemnym Balansem oznacza, że nawet jeśli rynki szybko poruszają się wbrew Twoim transakcjom, Twoje konto nie stanie się ujemne. Jest to szczególnie ważne dla nowych traderów, którzy mogą nie być zaznajomieni z szybkością zmian na rynkach podczas ogłoszeń, otwarć rynków lub ogólnie podczas incydentów ekstremalnej zmienności rynkowej.

Ochrona Przed Ujemnym Balansem gwarantuje, że inwestorzy ze stratnymi pozycjami nie będą mieli ujemnego balansu na swoim koncie inwestycyjnym forex.

Jeśli potrzebujesz zmiany hasła do Platformy MT5, wykonaj poniższe czynności:

Alternatywnie, tylko w przypadkach, gdy z uzasadnionych powodów nie masz dostępu do Portalu Klienta, możesz wykonać czynności opisane poniżej:

Pozyskując te informacje, będziemy mogli zweryfikować Twoją tożsamość i pomóc Ci w zmianie hasła lub aktualizacji danych logowania.

Pamiętaj, że wysyłając ten e-mail, upoważniasz Firmę do wprowadzenia żądanych zmian w Twoim imieniu.